Ultimate Staffing Services recently implemented a new process for orienting and onboarding temporary employees. Only nine months later, the orientation process has been statistically proven to impact customer satisfaction and engagement. Customer Engagement scores increased significantly among business customers with an Ultimate Staffing temporary employee who has gone through the new orientation program.
“On a scale of 1-5, 5 being the highest, these customers went from an average Overall Engagement score of 3.82 to an average score of 4.24,” said Lori Eade, Manager of Customer Experience, “and our temporary employees who went through the orientation program went from an average Engagement score of 2.88 to a score of 4.02.”
“We know that the only way to deliver on our Company’s Purpose and Promise is to fully engage the hearts and minds of our temporary employees,” said Ben Roth, Founder and CEO. “This data tells us we have found the solution to the biggest challenge in staffing – finding a way to help a temporary employee move from just filling a position to being passionate about delivering a remarkable experience for our customer.”
Every single temporary employee at Ultimate Staffing Services goes through a one-on-one proprietary orientation process before being sent on an assignment. Ultimate Staffing Services is recognized as a creative industry leader and has been credited with several innovative processes and technologies that have changed the staffing industry.
Contact your local branch at 1-866-667-1611 to learn about our orientation process and how it has been statistically proven to significantly increase levels of service and satisfaction.
Roth Staffing Companies is parent company to three full-service staffing divisions: Ultimate Staffing Services (office services), Ledgent (accounting and finance), and Adams & Martin Group (attorneys and legal professionals). Roth Staffing Companies provide temporary, temporary-to-hire, direct hire placements, and on-site staffing services for thousands of clients in a wide-range of industries. For more information on this unique company and its specialized staffing divisions visit
www.ultimatestaffing.com,
www.ledgent.com and
www.adamsmartingroup.com.
Please visit our Web site at
www.rothstaffing.com for more information or call
(866) 460-6888.